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Oxfam's Supporter Charter

Oxfam GB's supporters are at the heart of our work. You make possible our vital work with some of the world's poorest communities.

Every donation we receive, regardless of how big or small it is, makes a difference. Without you, Oxfam would not be able to:

  • Respond rapidly to emergencies around the world.
  • Help people work themselves out of poverty.
  • Campaign to change the things that keep people poor.

This supporter charter is designed to inform you about how we work and what you can expect when you support Oxfam.

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We respect and value you:

  • We will never share or sell your name, address or other personal information to third parties for the purpose of marketing or fundraising.
  • We are honest and transparent at all times. We acknowledge when we make mistakes and we put things right.
  • If you tell us that you don't want to be contacted in a certain way, we take notice and honour the request.
  • We welcome and actively encourage feedback and make it clear how you can get in touch with us. We regularly use this feedback both to improve and enhance our fundraising campaigns.

When you support Oxfam we commit to:

  • Administer your donation efficiently putting your gift to work quickly.
  • Acknowledge and welcome all new supporters and provide information and insight about Oxfam's work.
  • Use your donation wisely and responsibly and wherever practical respect your wishes if you would like to allocate your donation to a particular area of our work.
  • Keep you up to date on how your support is helping to change the world for some of the world's poorest communities.
  • Wherever possible, communicate with you in ways that you prefer, adapting them to suit your needs. Or we won't communicate with you if that is your choice. You can set your contact preferences here.

When you contact us by phone, e-mail or letter we commit to:

  • Respond to your enquiries in an open, honest, courteous and professional way.
  • Provide a response to your questions within three days (usually sooner) or let you know when you can expect a response if we need to obtain information from our offices overseas.
  • Treat your information in a safe, secure, sensitive and confidential way.

If you are dissatisfied with us and have a reason to complain we aim to acknowledge any complaints within 2 working days and respond fully within 14 working days via your preferred method of contact.

Read Oxfam GB complaints policy

Oxfam's Supporter Relations team can be contacted on 0300 200 1300 from 9am - 5pm  Monday to Friday, or email on feedback@oxfam.org.uk or you can write to us at Supporter Relations, Oxfam GB, Oxfam House, John Smith Drive, Oxford, OX4 2JY.