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Oxfam's fundraising promise

Dear Supporter,

I'm writing this because there have been some changes in the way we approach raising funds to support our work in the fight against poverty. As you may know, all of our efforts - saving lives in emergencies, working with poor communities to give them a better chance of prosperity and campaigning to help people trapped in poverty - are only possible because of the support of people like you.


We are grateful for every donation we receive, large and small, and are committed to ensuring that our relationship with you is based on trust and mutual respect.

You may be aware that Oxfam was one of a number of charities whose fundraising was criticised in the media over the summer. 

Those allegations are the subject of a report by the Public Administration and Constitutional Affairs Select Committee which is published today, Monday 25th January. The report challenges all of us - including trustees - to do more to ensure that our fundraising practices match the values of our organisation and the standards that you rightly expect.

I want to take this opportunity to apologise to you for those practices carried out by agencies fundraising for us which fell short of the standards you have every right to expect. I also want to reassure you that, in addition to terminating work with those agencies, we have put in place a series of additional safeguards to ensure that organisations that we work with will meet those standards in the future. 

Steps we have taken include strengthening our monitoring of agencies and giving fundraising top priority at board level. We have already implemented the measures in the Charity Bill, which is currently before Parliament, to ensure ethical practice of agencies. We are also fully supportive of the proposals in a formal review lead by Sir Stuart Etherington, to tighten regulatory oversight and set out clear rules about what the public can expect of fundraisers.

But we believe that our relationship with you should be deeper and stronger than that required by legislation or regulation. Your generosity is the lifeblood of our organisation. That is why we have a Supporters' Charter, setting out what you can expect from us when you support Oxfam.

We are committed to meeting our promise to you in the best way for you and we want to hear if you believe we - or any of those who are acting on our behalf - can do better or are falling short in any area.

Please do also get in touch (see below) if you would like any more information about our approach to fundraising.

I would like to thank you again on behalf of all the people Oxfam is able to help because of your actions.


Karen Brown
Chair of Oxfam GB

Our promise when you support Oxfam

Oxfam's Supporter Relations team can be contacted on 0300 200 1300 from 9am - 5pm  Monday to Friday, or email on or you can write to us at Supporter Relations, Oxfam GB, Oxfam House, John Smith Drive, Oxford, OX4 2JY.