Firstly check your spam/junk folder, as the email(s) may be there. You should then add these addresses to your contacts so that future emails will be accepted into your Inbox:
If the email is not in your junk mail but you were directed to a confirmation page after you processed your payment which stated your SmartPay transaction number, then your application and deposit payment will have been received. You can easily check whether your application to volunteer and deposit payment was received by logging in to the volunteer login screen with the username and password you created in your application form. (If you cannot remember your username and password, you can reset this from the
Volunteer Log in page).
If, on logging in, you can see we have received your application to volunteer at the festivals you applied for and your deposit is being processed, then you can be reassured that your application is OK.
If you find your deposit payment did not go through, then you can log back into the application form and add the festival again, and pay the deposit.
(If the festivals that you wanted to volunteer at are still available). If the festivals that you wanted to apply for have filled up before your payment was processed, then I'm afraid there is nothing we can do, we suggest that you add yourself to the waiting list.