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Festival Campaigners FAQs

  • When can I apply to volunteer with Oxfam?

    The application form is a two part process.

    Part 1: The Pre-Application, is accessible year-round and allows you to input and upload your basic information in advance.

    Part 2: The Festivals Application, becomes available in the spring when recruitment opens and stays open throughout our festival season. In this form you select the festivals you can attend and pay your deposit.

    We will review all applications a few weeks after launch and aim to get back to you to confirm festival places within a month. You will then be sent a second email to tell you whether you have been successful. If you are not successful, we will let you know as soon as we can and we will refund your deposit.

  • How do I apply to be an Oxfam Festival Campaigner?

    You can only apply for volunteering online via the Oxfam website. You will be able to access our website and complete your application on your smartphone, iPad or tablet device; however the application form is not optimised for use on mobile devices, so you may find it easier to apply on a laptop or desktop computer.

  • I’ve already applied but want to add another festival – how do I do that?

    You can do this at any time by logging in to the volunteer login page with your volunteer username and password as entered on the application form. You can find your username on your registration confirmation email. If you forget your password - follow the link to reset it. If you still can't log in then you can email or phone us to reset it manually for you.

  • How do I upload a photo ?

    To upload your photo, click on the browse button, then navigate to where you have saved the photo on the computer and click OK. The photo must be to passport standard as it will be used to identify you onsite. Please see Gov.co.uk for guidelines on providing an acceptable photograph. This includes:

    • Do have your eyes open, visible and free from reflection or glare from your glasses.
    • No sunglasses
    • It must be a close up of your head and shoulders, facing forwards
    • It must only be you in the photograph
    • Do not have hair in front of your eyes
    • Do not have a head covering (unless it's for religious or medical reasons)
    • Do not have anything covering your face
    • Do not have any 'red eye'
    • Do not have any shadows on your face or behind you

    If in doubt use a passport photo rather than a photo from social media.

    The image needs to be in JPEG format with a maximum file size of 5MB. The photo must be in a portrait format, the application form will not accept landscape images. Any unacceptable photos will be dismissed. This may affect your chances of applying and you will be contacted for another one.

  • How many festivals can I apply for?

    As many as you like, as long as they don't clash. If you apply for lots of festivals please make sure that you have enough time, or annual leave, to attend them.

  • I haven't got my own email address, so I always use my partner's, is that OK?

    Our computer systems will not send two emails to the same email address, so if two volunteers apply using the same email address one person will not receive emails about their application or about attending festivals they have applied for. If you share another volunteer's email please set yourself up with a free online email account, such as Google, Yahoo or Hotmail for the purposes of this application. 

    Please use a different email address for each person who applies. We will be sending you important information via email throughout the festival season so please ensure that you will have access to this email inbox.

  • Who can be my referee ?

    Similar to applying for a job, we would consider a college lecturer, employer, or someone who knows you in a formal capacity to be appropriate, please do not enter the name of a relative or someone who has known you for a short time. Your referee will be emailed and they will need to answer these statements:

    • I have known this person for over six months.
    • I am not related to this person.
    • I know them through a professional capacity.
    • I can confirm they will be over 18 at the start of the festival.
    • I know them to be honest and responsible.
    • I know them to be punctual and reliable.

    If we fail to get a satisfactory response from your referee we will contact you, otherwise your reference has been accepted as we don't have the capacity to email everyone top confirm this.

    If we do not hear from your referee, we will contact you, so please put the details down of someone who is able to access email, and perhaps let them know to expect this email before you apply.

  • Why are you asking for my National Insurance number?

    Certain festivals are being spot-checked by the Department of Work and Pensions for people volunteering and working without the valid permissions to do so. We are now being required to provide National Insurance numbers for all our volunteers attending these festivals in order for pre-checks to be conducted. Your details will not be passed to any third parties apart from our Festival clients. If you do not have a national insurance number (which will only be the case if you are from outside the UK) then enter AB123456C on the form and we will contact you for further information if we need to.

  • Why are you asking me about unspent criminal convictions?

    Under the Rehabilitation of Offenders Act 1974, offenders are required to declare any unspent convictions when applying for voluntary or paid roles. Individuals who are being managed under the criminal justice system are classified as vulnerable workers, leading to a requirement for Oxfam to assess the reasonable adjustments these individuals may need for individual voluntary positions.


  • I've not had my confirmation emails but thought my application went through ok, what should I do?

    Firstly check your spam/junk folder, as the email(s) may be there. You should then add these addresses to your contacts so that future emails will be accepted into your Inbox:

    If the email is not in your junk mail but you were directed to a confirmation page after you processed your payment which stated your SmartPay transaction number, then your application and deposit payment will have been received. You can easily check whether your application to volunteer and deposit payment was received by logging in to the volunteer login screen with the username and password you created in your application form. (If you cannot remember your username and password, you can reset this from the Volunteer Log in page).

    If, on logging in, you can see we have received your application to volunteer at the festivals you applied for and your deposit is being processed, then you can be reassured that your application is OK.

    If you find your deposit payment did not go through, then you can log back into the application form and add the festival again, and pay the deposit.
    (If the festivals that you wanted to volunteer at are still available). If the festivals that you wanted to apply for have filled up before your payment was processed, then I'm afraid there is nothing we can do, we suggest that you add yourself to the waiting list.

  • How long will it take before I find out whether I have been accepted ?

    We will review all applications a few weeks after launch and aim to get back to you to confirm festival places within a month. Feedback time for applications made after this may vary, so please refer to the website for updated response times during the season. You will then be sent a second email to tell you whether you have been successful. If successful, you will receive a further email with details of the training you will be attending and details of the festivals that you have been provisionally accepted to campaign at.

    If your application has not been successful and you would then like to apply to steward with Oxfam instead, you must contact us so that we can adjust your status on our application database.

  • What will happen to the personal information I give to you?

    Once we receive your application your personal information will be stored on our database. We will use the information to allocate you to festivals and roles, and to facilitate your attendance at the festivals. We will be sharing your name and National insurance numbers with the organisers of the festival/s you are going to, so that they can issue the relevant people/ vehicle passes. For some festivals we may need to share your name and date of birth with the local Police to allow them to carry out Police National Computer (PNC) checks. You are asked to agree to this on your application form.

    If you have expressed an interest in finding out more about Oxfam, we will share your contact details with other departments within Oxfam. We will not share your personal information with anyone else.


  • What is 'denied status' ?

    Denied means they have been formally requested not to steward or campaign with Oxfam again. You will receive a letter in the post and you have the right to appeal in writing, all appeals looked at by the Festivals Manager on a case by case basis.  If you have ever been asked not to volunteer for any department of Oxfam, and this decision has not been overturned in writing through the appeals process detailed in Oxfam's Resolving Differences Policy (which is saved in your volunteer log in My Downloads within the terms of reference document) you will not be eligible to campaign and your application will not be accepted.

    Some possible reasons for this are that: you did not complete your shifts, you did not show up at a festival where we were expecting you and didn't let us know, you are a 'serial canceller' and have never actually turned up for a festival, or we felt that you did not comply with Oxfam's Terms of Reference either on site or in your dealings with other Oxfam staff and volunteers. All volunteers must agree that they have read and understand our Terms of Reference as part of the application process. We may share these denied status with our festival client base.