If you can't make it to a festival at the last minute because of illness, or some other unavoidable complication, you MUST call us to let us know. If you cannot get through to us on the onsite mobile number, which will be on your pre-festival information, then call the Oxfam Festivals Office on 0300 200 1266. If you do not let us know that you are ill, (or have another valid reason), you will not get any of your deposit back. PLEASE DO NOT TEXT the onsite mobile.
If you get a message to us, you will be charged an admin fee for late cancellation, but will keep your place at any future festivals you have already successfully applied for this year only if you provide a valid doctor's note or other documentary evidence - If we do not hear from you - you will lose your deposit and if you have any future festivals you may be dropped out of them and may also earn a denied status.
The quickest and most reliable way to get any evidence to us is to scan the document/s and email it to firstname.lastname@example.org. You can also post them to the Oxfam Festival office, Brunswick Court, Brunswick Square, Bristol BS3 1AX, however we would advise you to send photocopied documents and keep the originals.