If you can't make it to a festival at the last minute because of illness, or some other unavoidable complication, you MUST call us to let us know. If you cannot get through to us on the onsite mobile number, which will be on your pre-festival information, then call the Oxfam Festivals Office on 0300 200 1266. If you do not let us know that you are ill, (or another valid reason), you will be classed as a "No Show" and this may affect your deposit and future volunteering with Oxfam. PLEASE DO NOT TEXT the onsite mobile.
If you get a message to us, you will be charged an admin fee for late cancellation. If you provide a doctor's note or other documentary evidence, you will keep your place at any future festivals you have already successfully applied for this year. If we do not hear from you, you will lose your whole deposit and may be dropped out of any future festivals and you may also earn a denied status.
The quickest and most reliable way to get any evidence to us is to scan the document/s and email it to firstname.lastname@example.org. You can also post them to the Oxfam Festivals Team, Oxfam House, John Smith Drive (2700), Oxford, OX42JYwe advise you to send photocopied documents and keep the originals.