If you cancel before the festival, we will aim to refund you within a month of your last festival. If you are not stewarding or campaigning at any other festival, we aim to refund you - minus an admin fee - within three weeks of your cancelling your place.
If you cancel one festival before the cancellation date, you will lose £20 of your deposit.
If you cancel two or more festivals before the cancellation date, on separate occasions, you will lose £20 deposit per cancellation, up to your full deposit. If you cancel two or more festivals before the cancellation date on the same occasions, you will only lose £40 of your deposit.
If you cancel one or more festivals after their cancellation dates, you will lose your full deposit.
If you cancel one or more festivals after the cancellation date, but have a place at a future festival, we may contact you to assess your reliability for future festivals. If we decide to keep your place at a future festival and you work all your shifts, you will only lose £40 of your deposit.
If you don't turn up to one or more festivals and don't contact the office to let us know, you will forfeit your full deposit, and be denied from applying to future festivals with Oxfam, and other Glastonbury festival volunteering organisations. If you are cancelling due to an illness, we will hold your deposit until we see a valid doctor's note.
If you have to cancel, but have a friend willing to take your place, we're sorry but we are not able to transfer deposits from one steward volunteer to another. Your friend will need to apply independently.