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Oxfam Collects - Terms and Conditions

How Oxfam Collects works

By signing up to the scheme, you authorised Oxfam Activities Limited - Oxfam's trading company
- to sell the goods on your behalf to turn them into a cash gift on which we can claim Gift Aid.
This means that for every £1 your items make, Oxfam will receive a further 25p from the HMRC

HM Revenue and Customs state that in order for us to treat the money raised as a donation, Oxfam must contact you first to: 

  • tell you how much money we've raised from the sale of your goods
  • tell you how much of your tax we intend to claim as Gift Aid 
  • ask if you're happy to treat this money as a donation and claim the Gift Aid. 

No longer a UK taxpayer?

When you joined Oxfam Collects you confirmed that you were a UK taxpayer. Oxfam can only claim Gift Aid on your donations if you are a UK taxpayer, so please let us know if you have stopped paying tax. You can do this by writing to us, sending an email to changes@oxfam.org.uk, or giving our Supporter Relations team a call on 0300 200 1300. We'll be happy to help you.


No longer happy to donate to Oxfam?

If you wish to receive the proceeds from the sale of your items rather than donate them to Oxfam,
you can write to us at Supporter Relations, Oxfam House, John Smith Drive, Oxford, OX4 2JY
within 21 days of the date of this letter, stating your Donor number and giving us the account name,
account number and sort code number of the bank account that you would like us to credit.  
Please note we can only accept these instructions in writing, not by email, and we cannot issue
 cheques, so it is essential that you supply your bank account details.  

Please note that a 1% charge will be deducted from the proceeds to contribute to the administrative
costs of the scheme.
We hope you understand that we will need to remove you from the list of people taking part in the
Tag Your Bag scheme. Any goods you bring to Oxfam in future (including under future registrations)
will be treated as non-gift aided donations.

If you would like to update your contact details please email changes@oxfam.org.uk, call the Supporter Relations team on 0300 200 1300 or write to Supporter Relations, Oxfam House, John Smith Drive, Oxford OX4 2JY. 


My sales are lower than I expected

Our shops always aim to get the best price possible for every item donated. If your sales seem low, there are a few reasons for this:

  • we might pass items to another shop (because certain shops specialise in certain types of product). We'll still track the item to your number but it just takes a little longer to sell. 
  • goods may be stored for sale in a more appropriate season and so you might get another email/letter in around 6 months about further sales. 
  • some items may simply not been sold yet but might have by the next time your email/letter is sent. It can take up to 12 weeks to sell an item. 
  • they may have been displayed for some time and not sold, and so have now been taken off sale. 
  • your items may have become separated from their tag. We obviously hope that this wouldn't happen very often, but it is a manual process and if the shop is very busy the tag may get separated. 
  • we may decide that an item isn't saleable. However if they were books or clothes, CDs, DVDs glass or cardboard, they will have been recycled.