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Find out more about Oxfam Collects

How Oxfam Collects works

By signing up to the scheme, you authorised Oxfam Activities Limited - Oxfam's trading company
- to sell the goods on your behalf to turn them into a cash gift on which we can claim Gift Aid.
This means that for every £1 your items make, Oxfam will receive a further 25p from the HMRC
(correct as of 6 April 2011). 

HM Revenue and Customs state that in order for us to treat the money raised as a donation, Oxfam must contact you first to: 

  • tell you how much money we've raised from the sale of your goods
  • tell you how much of your tax we intend to claim as Gift Aid 
  • ask if you're happy to treat this money as a donation and claim the Gift Aid. 

No longer a UK taxpayer?

When you joined Oxfam Collects you confirmed that you were a UK taxpayer. Oxfam can only claim Gift Aid on your donations if you are a UK taxpayer, so please let us know if you have stopped paying tax. You can do this by writing to us, sending an email to, or giving our Supporter Relations team a call on 0300 200 1300. We'll be happy to help you.

My sales are lower than I expected

Our shops always aim to get the best price possible for every item donated. If your sales seem low, there are a few reasons for this:

  • we might pass items to another shop (because certain shops specialise in certain types of product). We'll still track the item to your number but it just takes a little longer to sell. 
  • goods may be stored for sale in a more appropriate season and so you might get another email/letter in around 6 months about further sales. 
  • some items may simply not been sold yet but might have by the next time your email/letter is sent. It can take up to 12 weeks to sell an item. 
  • they may have been displayed for some time and not sold, and so have now been taken off sale. 
  • your items may have become separated from their tag. We obviously hope that this wouldn't happen very often, but it is a manual process and if the shop is very busy the tag may get separated. 
  • we may decide that an item isn't saleable. However if they were books or clothes, CDs, DVDs glass or cardboard, they will have been recycled.

Why is my sales total higher than my financial year total?

Any additional amount in your sales total includes sales from the financial year 2010-2011 which we've not already written to you about. The financial year total is just what we sold between April 2011 and March 2012.