Please check your bank card and make sure it hasn't expired or did someone else pay your deposit? We refund back to the card you used when applying , unless you have advised us separately, so please check the credits in your relevant bank account - the reference is not always Oxfam. Perhaps the amount is less than you thought as you made a donation or bought some festival merchandise and you didn't notice as you were expecting a different amount?
It may also be that you didn't work all your shifts or you forgot to sign in or out. In addition, make sure you haven't applied to steward any future festivals as we only refund once all your festivals have been completed. If you worked Glastonbury or Bestival then please note the wait can be up to 6 weeks due to the scale of these festivals. If you are having problems then please call us on 0300 200 1266.