If you have booked a place at training and now cannot attend, please see if there is an alternative training session which is convenient for you by logging to your 'Volunteer Login', and selecting add another festival. to find a list of available training sessions. You won't be able to change this yourself so you will need to email us firstname.lastname@example.org with the session you are booked on and the session you wish to change to - there is no charge for this and providing the session isn't full we can book you on.
If you swap to another training session at least 7 days before your original training session, there will be no admin fee and your stewarding place will not be affected, as we hope to be able to fill your training space with another steward.
If you can't make it to training at the last minute because of illness, or some other unavoidable complication, you must let us know, and if you provide a valid sick note or other documentary evidence we will consider your case regarding charging you an admin fee.
If you have booked a place at training and do not attend without contacting us to let us know, an admin fee of £20 will be applied and we may cancel your stewarding place. You must tell us if you cannot go to the session you have booked and we can then discuss alternative arrangements for you.