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Heretical leadership

£2.49

Product description

How to avoid square wheel management! Political correctness, scourge of our age, is thriving in the world of business leadership. Who is not committed to excellent customer service? Who's not committed to S.M.A.R.T. goals? Well, customers expect you to make and keep S.M.A.R.T. promises. "I'll get back to you as soon as possible" is not a S.M.A.R.T. promise. How is it that "as soon as possible" has come to mean that the wait will be indefinite? Do members of your team feel threatened by challenging goals when they ought to embrace them with relish? They will embrace them once they realise that failure to hit these goals is not going to be used as an excuse to kick the daylights out of them at the next annual appraisal. Stress is rife in the work place and conflict resolution courses abound. Great leaders don't resolve conflict. They avoid it in the first place. Get your reconciliation in first! These and other subversive messages are shared in this tongue in cheek approach which encourages you to "go heretical and thrive."

Item details

Author(s):
Jackson, Barry
Condition:
New
Format:
Paperback
ISBN-10:
190772253X
ISBN-13:
9781907722530
Number of pages:
111
Publisher:
Ecademy Press

Standard UK Delivery (£3.95 per order)

Delivery FAQs

Free returns

within 21 days.
Returns policy

About this item

How to avoid square wheel management! Political correctness, scourge of our age, is thriving in the world of business leadership. Who is not committed to excellent customer service? Who's not committed to S.M.A.R.T. goals? Well, customers expect you to make and keep S.M.A.R.T. promises. "I'll get back to you as soon as possible" is not a S.M.A.R.T. promise. How is it that "as soon as possible" has come to mean that the wait will be indefinite? Do members of your team feel threatened by challenging goals when they ought to embrace them with relish? They will embrace them once they realise that failure to hit these goals is not going to be used as an excuse to kick the daylights out of them at the next annual appraisal. Stress is rife in the work place and conflict resolution courses abound. Great leaders don't resolve conflict. They avoid it in the first place. Get your reconciliation in first! These and other subversive messages are shared in this tongue in cheek approach which encourages you to "go heretical and thrive."

Author(s):
Jackson, Barry
Condition:
New
Format:
Paperback
ISBN-10:
190772253X
ISBN-13:
9781907722530
Number of pages:
111
Publisher:
Ecademy Press

Delivery & returns

This item will be dispatched to UK addresses via second class post within 2 working days of receipt of your order. Standard UK delivery is £3.95 per order, so you're only charged once no matter how many items you have in your basket. Any additional courier charges will be applied at checkout as they vary depending on delivery address.

This item will be dispatched to UK addresses via second class post within 2 working days of receipt of your order. Standard UK delivery is currently free, no matter how many items you have in your basket. Any additional courier charges will be applied at checkout as they vary depending on delivery address.

You can find out more about delivery and returns in our help section.

We offer a no quibble returns policy as follows:

Wedding dresses: 14 days

Overseas returns: 31 days

Everything else: 21 days


This item is also available for international delivery by airmail, carrying a mandatory delivery charge of:

Europe: £4.70

Outside Europe: £7.00

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