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Telephone Tactics

£3.99

Product description

A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation. The text is divided into four sections: "Best Practice", which offers essential telephone techniques and customer service skills, from creating a positive impression and structuring your calls to handling difficult situations and being more assertive; "Selling", including all aspects of selling and closing by telephone; "Gaining Appointments", offering techniques for getting through to the right person, getting past the "gatekeeper", building rapport, overcoming objections and tracking prospects; and "Getting Paid Faster", covering credit collection techniques, organisation, credit management and letter writing in addition to telephone skills.

Item details

Author(s):
Roberts-Phelps, Graham
Condition:
Fine
Dimensions:
17cm x 23cm
Edition:
1st
Format:
Paperback
ISBN-10:
1854181777
ISBN-13:
9781854181770
Number of pages:
207
Publisher:
Hawksmere
Title:
Telephone Tactics

Standard UK Delivery £3.95 per order

Delivery FAQs

Free returns

within 21 days.
Returns policy

About this item

A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation. The text is divided into four sections: "Best Practice", which offers essential telephone techniques and customer service skills, from creating a positive impression and structuring your calls to handling difficult situations and being more assertive; "Selling", including all aspects of selling and closing by telephone; "Gaining Appointments", offering techniques for getting through to the right person, getting past the "gatekeeper", building rapport, overcoming objections and tracking prospects; and "Getting Paid Faster", covering credit collection techniques, organisation, credit management and letter writing in addition to telephone skills.

Author(s):
Roberts-Phelps, Graham
Condition:
Fine
Dimensions:
17cm x 23cm
Edition:
1st
Format:
Paperback
ISBN-10:
1854181777
ISBN-13:
9781854181770
Number of pages:
207
Publisher:
Hawksmere
Title:
Telephone Tactics

Delivery & returns

This item will be dispatched to UK addresses via second class post within 2 working days of receipt of your order. Standard UK delivery is £3.95 per order, so you're only charged once no matter how many items you have in your basket. Any additional courier charges will be applied at checkout as they vary depending on delivery address.

You can find out more about delivery and returns in our help section.

We offer a no quibble returns policy as follows:

Wedding dresses: 14 days

Overseas returns: 31 days

Everything else: 21 days


This item is also available for international delivery by airmail, carrying a mandatory delivery charge of:

Europe: £8.00

Outside Europe: £15.00

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