Get help with checkout issues

If you're having problems buying something from our Online Shop, the issue may be resolved by clearing your internet browser's cookies, using a different browser or attempting to purchase without logging into an existing account.

If your basket contains donated items, you may have to wait 60 minutes for those products to become available again.

If you have tried the above and still need help, please fill in your details below, giving as much information as possible to help us resolve your issue.

You can also call us on 0300 200 1252 (9-6pm Monday to Friday).

 

Contact us

 

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You can find this out visiting: http://www.whatismybrowser.com