FAQs: Returns

  • Do you accept returns?

    We offer a limited-period 'no quibble' returns policy, so you can buy safe in the knowledge that you can return your goods for a refund, should you wish to do so.

    The period within which you can return your items is as follows:

    • Wedding dresses: 14 days
    • Overseas returns: 31 days
    • Everything else: 21 days


    Please note that this does not apply to Oxfam Unwrapped gifts. Because these count as a donation rather than a purchase, under Charity Commission rules we are unable to offer you a refund.

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  • My order hasn't arrived - what should I do?

    You should receive all your purchases within seven working days of placing your order. Working days are Monday to Friday, excluding Bank Holidays.

    If you have not received your order and it is after the expected date of arrival (allowing a couple of days for postal delays) then please contact us so we can look into this for you and, if appropriate, send a replacement. We can change the delivery address of any replacements if required.

    If you have ordered goods for delivery outside of the UK, please allow additional time for your purchases to be delivered. Overseas deliveries are all sent via Royal Mail Airmail and should arrive at European destinations within three working days after despatch, and worldwide within five.

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  • My order arrived, but not in the expected time

    Expected delivery times are given in the delivery information and on the order confirmation page. If your order took longer than this, then please accept our apologies for any disappointment or inconvenience this caused. If it was a gift for a friend or family member, please pass on our sincere apologies to them. If you would like to discuss this with a member of the team, please contact us.

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  • I've changed my mind about an Oxfam Unwrapped gift

    Because an Oxfam Unwrapped gift counts as a donation rather than a purchase, our no quibble returns policy does not apply and under Charity Commission rules we are unable to give you a refund. However, we can replace Oxfam Unwrapped little extras with items of the same or similar value if necessary. If you would like to request a replacement, please contact us.

    Our returns policy does cover products such as the little extras, for example the solid milk chocolate 'Archie the Goat', the Reindeer Poo Planter, or the Sweet Pea Grow Kit.

    We can give you a refund for goods which are returned in a re-saleable condition within 21 days of receipt. Refunds will be processed within 30 days. We are unable to give a refund for returned items received outside the 21 day period, unless you have agreed this with Oxfam beforehand. Goods received outside this period will be returned.

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  • My Oxfam Unwrapped gift is damaged/faulty

    If the Oxfam Unwrapped card is damaged, just call us on 0300 200 1252 and we'll send you a replacement.

    If the little extra (s) that you ordered with your Oxfam Unwrapped gift is damaged or faulty, please return it to us as soon as possible so that we can resolve this for you. Refunds will be processed within 30 days.

    To return a product bought as part of an Oxfam Unwrapped order, i.e. a little extra please:

    1. Package the goods securely.
    2. Add a note giving your reason for return. Please indicate whether you would like a refund, replacement or an alternative gift.
    3. Obtain a free proof of postage certificate from the Post Office.
    4. Post to our returns address:

    Freepost RRAU-LEEH-KYGR
    Oxfam Unwrapped
    Annesley, Nottingham,
    NG15 0DJ

    Returns only apply within 21 working days of receipt. Please do not include the gift card as we cannot refund this item.

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  • I've changed my mind about a Christmas card, calendar or diary item

    All orders for Christmas cards, calendars and diaries placed after 26th December 2013 cannot be exchanged for an alternative item, however we are still happy to offer a full refund if goods are returned within 21 days of receipt of the order.

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    My Christmas card, calendar or diary item is damaged/faulty

    If a Christmas card, calendar or diary is damaged or defective, please return it to us as soon as possible, so that we can resolve this for you. Refunds will be processed within 30 days.

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    How do I return my Christmas card, calendar or diary item?

    To return your Christmas card, calendar or diary, please:

    1. Package it securely..
    2. Complete your returns slip with your reason for return..
    3. Obtain a free proof of postage certificate from the Post Office..
    4. Send to our returns address: Oxfam Christmas cards, calendars and diaries, PO Box 5050, Freepost - MID23348, Annesley, Nottinghamshire, NG15 0DJ.
    Refunds will be processed within 30 days.

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    I've changed my mind about a second-hand item

    We offer a full refund within our 21-day no quibble returns period. This starts from the date you received the goods. All goods should be returned in a resaleable condition. Refunds will be processed within 30 days.

    Sorry, but we are unable to give a refund for returned items received outside the 21-day period, unless you have agreed this with Oxfam beforehand. Goods received after 21 days will be returned to the customer.

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  • My second-hand item is damaged/faulty

    If you have purchased an item from the Oxfam Online Shop and it is damaged or faulty - and this was not described in the listing - please return it to us as soon as possible so that we can resolve this for you. Refunds will be processed within 30 days.

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  • How do I return my second-hand item?

    To return your item (except wedding dresses) from within the UK, please:

    1. Package the goods securely to ensure they aren't damaged in transit.
    2. Complete your returns slip, giving your reason for return, and indicate that you would like a refund.
    3. If your item was sent to you by post, please obtain a free proof of postage certificate from the Post Office and send to our returns address: Freepost RRZZ-YGBB-BJLZ Oxfam Southern Logistics Centre Milton Point Garamonde Drive Wymbush Milton Keynes MK8 8DF

    4. If your item was sent by courier, please call our team on 0300 200 1252 to arrange a pick up. This will need to be arranged so that the item can be signed for by you or someone else. Please ensure this return address is written clearly on your parcel: Oxfam Southern Logistics Centre, Milton Point, Garamonde Drive, Wymbush, Milton Keynes, MK8 8DF, United Kingdom.


    If you are returning a second-hand item from outside the UK, please follow steps 1 and 2 above, then obtain a free proof of postage certificate from your Post Office and send to the following address: Oxfam Southern Logistics Centre, Milton Point, Garamonde Drive, Wymbush, Milton Keynes, MK8 8DF, United Kingdom..

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  • I've changed my mind about a wedding dress

    We offer a 14-day no quibble returns period for wedding dresses, starting on the day you receive the dress. All goods should be returned in a resaleable condition. Refunds will be processed within 30 days.

    Sorry, but we are unable to give a refund for returned items received outside the 14-day period, unless you have agreed this with Oxfam beforehand. Goods received after 14 days will be returned to the customer.

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  • My wedding dress is damaged/faulty

    If the wedding dress you ordered is damaged or faulty - and this was not described in the listing - please return it to us as soon as possible so we can resolve it for you.

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  • How do I return my wedding dress?

    To return a wedding dress, please:

    1. Package the dress carefully to ensure it isn't damaged in transit.
    2. Complete your returns slip, giving your reason for return, and indicate that you would like a refund.
    3. Call our team on 0300 200 1252 to arrange a pick up. This will need to be arranged so that the item can be signed for by you or someone else.

    Please ensure the return address of the sending shop is written clearly on your parcel, this can be found on the return address label on the original parcel. If you are unable to find a shop return address please send to: Oxfam Southern Logistics Centre, Milton Point, Garamonde Drive, Wymbush, Milton Keynes, MK8 8DF, United Kingdom.

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