FAQs: Returns

Do you accept returns?

We offer a limited-period 'no quibble' returns policy, so you can buy safe in the knowledge that you can return your goods for a refund, should you wish to do so.

The period within which you can return your items is as follows:

• Wedding dresses: 14 days
• Overseas returns: 31 days
• Everything else: 21 days

Please note that this does not apply to Oxfam Unwrapped gifts. Because these count as a donation rather than a purchase, under Charity Commission rules we are unable to offer you a refund.

My order hasn't arrived - what should I do?

You should receive all your purchases within seven working days of placing your order. Working days are Monday to Friday, excluding Bank Holidays.

If you have not received your order and it is after the expected date of arrival (allowing a couple of days for postal delays) then please contact us so we can look into this for you and, if appropriate, send a replacement. We can change the delivery address of any replacements if required.

If you have ordered goods for delivery outside of the UK, please allow additional time for your purchases to be delivered. Overseas deliveries are all sent via Royal Mail Airmail and should arrive at European destinations within three working days after despatch, and worldwide within five.

My order arrived, but not in the expected time

Expected delivery times are given in the delivery information and on the order confirmation page. If your order took longer than this, then please accept our apologies for any disappointment or inconvenience this caused. If it was a gift for a friend or family member, please pass on our sincere apologies to them. If you would like to discuss this with a member of the team, please contact us.

I've changed my mind about an Oxfam Unwrapped gift

Because an Oxfam Unwrapped gift counts as a donation rather than a purchase, our no quibble returns policy does not apply and under Charity Commission rules we are unable to give you a refund. However, we can offer you with a replacement Oxfam Unwrapped gift of the same or very similar value. If you would like to do this, please contact us.

However, our returns policy does cover actual products such as the Little Extras and the 'product' part of the Gift Sets, for example on our 'Goat plus Goat cufflinks' gifts set we can only refund the 'Goat cufflinks'. We can give you a refund for goods which are returned in a re-saleable condition within 21 days of receipt. Refunds will be processed within 30 days.

Sorry, but we are unable to give a refund for returned items received outside the 21-day period, unless you have agreed this with Oxfam beforehand. Goods received outside this period will be returned to the customer.

My Oxfam Unwrapped gift is damaged/faulty

If the Oxfam Unwrapped card is damaged, just call us on 0300 200 1252 and we'll send you a replacement.

If the Little Extras that you ordered with your Oxfam Unwrapped gift, or product which is part of a 'Gift Set' is damaged or faulty, please return it to us as soon as possible so that we can resolve this for you. Refunds will be processed within 30 days.

How do I return my Oxfam Unwrapped item?

To return a product bought as part of an Oxfam Unwrapped order, i.e. a Little Extra, or 'product' part of a 'Gift Set' from within the UK please:

1. Package the goods securely.
2. Add a note giving your reason for return. Please indicate whether you would like a refund, replacement or an alternative gift.
3. Obtain a free proof of postage certificate from the Post Office.
4. Post to our returns address: Freepost RRAU-LEEH-KYGR, Oxfam Unwrapped, Annesley, Nottinghamshire, NG15 0DJ.

I've changed my mind about a second-hand item

We offer a 21-day no quibble returns period, so that you can get a refund or - if you prefer - request an alternative item of the same value. This starts from the date you received the goods. All goods should be returned in a resaleable condition. Refunds will be processed within 30 days.

Sorry, but we are unable to give a refund for returned items received outside the 21-day period, unless you have agreed this with Oxfam beforehand. Goods received after 21 days will be returned to the customer.

My second-hand item is damaged/faulty

If you have purchased an item from the Oxfam Online Shop and it is damaged or faulty - and this was not described in the listing - please return it to us as soon as possible so that we can resolve this for you. Refunds will be processed within 30 days.

How do I return my second-hand item?

To return your item (except wedding dresses) from within the UK, please:

1. Package the goods securely to ensure they aren't damaged in transit.
2. Complete your returns slip, giving your reason for return, and indicate that you would like a refund.
3. If your item was sent to you by post, please obtain a free proof of postage certificate from the Post Office and send to our returns address: Freepost RRZZ-YGBB-BJLZ Oxfam Southern Logistics Centre Milton Point Garamonde Drive Wymbush Milton Keynes MK8 8DF
   
   
4. If your item was sent by courier, please call our team on 0300 200 1252 to arrange a pick up. This will need to be arranged so that the item can be signed for by you or someone else. Please ensure this return address is written clearly on your parcel: Oxfam Southern Logistics Centre, Milton Point, Garamonde Drive, Wymbush, Milton Keynes, MK8 8DF, United Kingdom.

If you are returning a second-hand item from outside the UK, please follow steps 1 and 2 above, then obtain a free proof of postage certificate from your Post Office and send to the following address: Oxfam Southern Logistics Centre, Milton Point, Garamonde Drive, Wymbush, Milton Keynes, MK8 8DF, United Kingdom..

I've changed my mind about a wedding dress

We offer a 14-day no quibble returns period for wedding dresses, starting on the day you receive the dress. All goods should be returned in a resaleable condition. Refunds will be processed within 30 days.

Sorry, but we are unable to give a refund for returned items received outside the 14-day period, unless you have agreed this with Oxfam beforehand. Goods received after 14 days will be returned to the customer.

My wedding dress is damaged/faulty

If the wedding dress you ordered is damaged or faulty - and this was not described in the listing - please return it to us as soon as possible so we can resolve it for you.

How do I return my wedding dress?

To return a wedding dress, please:

1. Package the dress carefully to ensure it isn't damaged in transit.
2. Complete your returns slip, giving your reason for return, and indicate that you would like a refund.
3. Obtain a free proof of postage certificate from your Post Office and send to the returns address given on your despatch note.

If you have misplaced your despatch note, please call us on 0300 200 1252 and we will locate the right address for you. Unfortunately we cannot refund the cost of returning the dress.

If your item Wedding dress was sent by courier, please call our team on 0300 200 1252 begin_of_the_skype_highlighting 0300 200 1252 end_of_the_skype_highlighting to arrange a pick up. This will need to be arranged so that the item can be signed for by you or someone else. Please ensure the return address of the sending shop is written clearly on your parcel, this can be found on the return address label on the original parcel. If you are unable to find a shop return address please send to: Oxfam Southern Logistics Centre, Milton Point, Garamonde Drive, Wymbush, Milton Keynes, MK8 8DF, United Kingdom.