This following list provides a brief summary of what happens after you apply.
Please ensure you have also read our FAQs and other information on our website so you are familiar with what stewarding involves.
What happens after I apply?
Once you have successfully submitted your stewarding application you should receive two emails;
- An email listing the festivals and training places we have received your applications for
- An email confirming a Worldpay transaction ID confirming your deposit payment has been successful
When you have received both of these emails your application to steward at the festival(s) stated on the email has been accepted. Keep your confirmation emails safe.
If you don't get your Festival confirmation email, email us at firstname.lastname@example.org and we'll send you one as soon as we can. If you don't get your payment confirmation email, then as long as you got a thank you page with a Transaction number your payment has gone through. You can also check this and the Festivals (and training) you applied for by clicking on the 'Add another Festival' button and entering the username and password that you entered at the end of your application - at the top of the page, you'll see a blue panel and if alongside the
Festivals you applied for it says 'payment is processing' or 'payment processed' then it's all good. So, you should only need to call us on 0300 200 1266 if your payment did not go through (in which case the panel will say 'payment not received' alongside the Festival you applied for).
If you don't receive the email listing your festivals and training places, then check your Junk/Trash/Spam folder, and if it's not there email us at email@example.com and we will send you a copy of this as soon as we possibly can.
Please note you can log back into your application this year using your username and password by following the link on our apply page entering the username and password that you set on Stage 7 to check details of your Festivals, training and deposit status.
Is my place confirmed?
If you have paid the deposit due for the Festivals you applied, your Festival places are confirmed provided:
Please note: there is a very slim chance that a festival may be cancelled, reduce the number of stewards they ask us for or we may have to reduce the number of stewards we're taking to a festival for other reasons. This could happen at short notice at any time before the festival date and Oxfam may need to cancel places as and when necessary, even after deposits have been paid. If this does become necessary, we will let you know and where possible we will try to reallocate you, but we can't guarantee that this will be possible. This is extremely rare.
- You attend any training session(s) booked at the time of your application as stated on your email
- Your reference check is successful (if you are new to stewarding with us)
- When will I hear from you again?
You may not hear from us again until your pre-festival information a few weeks before the festival.
Please remember to contact us to update your details if you change your postal or email address during the season so we can keep in touch.
- Shift Partners
To ensure your shift partner group that you selected on your application is rostered on the same shift pattern, if any of your shift partner group are unsuccessful in securing a place to Steward at a Festival, one of the remaining group needs to email firstname.lastname@example.org to ask for that person(s) to be removed from the group. The names of all other members of the group need to be included in the email.