Once you have successfully submitted your stewarding application you should receive a confirmation email from Oxfam listing the festival(s) you have applied for and the deposit amount (if any) you have paid.
When you have received this email your application to steward at the festival(s) stated on the email has been accepted. Keep your confirmation email safe. If you don't get your festival confirmation email, but your application went through correctly because you got a thank you page with a Transaction ID on it, then check your Junk/Trash/Spam folder.
Each year a number of emails are sent by our systems but never reach volunteers due to issues with their email provider. Unfortunately this is unavoidable so if you do not receive your confirmation email please check that your application has been successful by logging into our Volunteer Log-in instead.
This year you can log into our new Volunteer Log-in using the username and password entered during your application to check the status of your application(s) and add additional festivals.
Is my place confirmed?
If you have paid the deposit due for the festivals you applied for, your festival places are confirmed provided:
- You attend any training session(s) booked at the time of your application as stated on your email
- Your reference check is successful (if you are new to stewarding with us)
Please note: there is a very slim chance that a festival may be cancelled, reduce the number of stewards they ask us for or we may have to reduce the number of stewards we're taking to a festival for other reasons. This could happen at short notice at any time before the festival date and Oxfam may need to cancel places as and when necessary, even after deposits have been paid. If this does become necessary, we will let you know and where possible we will try to reallocate you, but we can't guarantee that this will be possible. This is extremely rare.
When will I hear from you again?
You may not hear from us again until your pre-festival information 1-2 weeks before the festival.
Please remember to contact us to update your details if you change your postal or email address during the season so we can keep in touch.
Your travel plans
As part of your application, you will have told us how you are travelling to each festival, for example, by car, getting a lift or by public transport. If your travel plans change (i.e. car registration, how you are coming), please let us know before the cancellation deadline for the festival you are attending.
Reference checks are sent out automatically to the email address you give on your application form. Unless you hear otherwise, you can assume your reference check has been successful. You can also assume that any relevant PNC (Police National Computer) checks will be successful. We will get in touch with you if there are any issues with these.
To change your referee details after you have submitted your application you will need to contact us. Please note: these cannot be changed online. We will only contact you regarding a reference if there has been a problem.
Training is compulsory for new stewards and previous stewards who have not attended stewards training in 2012, 2013 or 2014. If you booked yourself onto a training course during your application this would have been confirmed in your confirmation email. You must attend this training course to be able to steward with us. Information about the Training session will be sent to you around 1-2 weeks before the session by email, so keep an eye out for this email.
To change your training course after you have submitted your application you will need to contact us. Please note: this cannot be changed online.
Adding additional festivals
If you have already applied to steward this year and wish to add an additional festival you will need to log into the volunteer log-in with your username and password.
For more information on logging back in and adding festivals, see the FAQ 'I've already applied but want to add another festival - how do I do that?'.
Amending your details
To amend your details after you have submitted your initial application you will need to contact us.
You will not be able to amend your details online this season.
If you cancel your stewarding place:
- within 7 days of applying - no fee, this is a 7 day cooling off period
- before the cancellation deadline - you will lose £20 from your deposit
- after the cancellation deadline - you will lose all of your deposit
- all of our cancellation deadlines are available to view here. For more information on cancelling your place as a steward, please see here.
Please note: cancellations cannot be carried out online and can only be done by contacting us.
A week or two before the festival(s) you have applied for, you will receive your pre-festival email from the Stewarding Office. This email will confirm entry instructions, times of entry/registration etc. and any travel details you may need and will also be the letter you will need to bring with you to the gate in order to gain entry to the festival.
When you have received your pre-festival email, you should have all the information you need to head down to the festival site. Make sure your keep an eye on your emails and this website for any late changes/updates to entry instructions. Don't forget to keep your email address up to date so you receive this email. And make sure you add email@example.com to your email address book to ensure you receive our emails.
Increase your knowledge
Prepare yourself for every eventuality by browsing our FAQs, read through our 'what is stewarding' area.
Please also visit the stewards area regularly throughout the festival season for all our latest stewards info, including guides on packing, getting to site and our downloads area in the Volunteer Log-in. You will find details on how to access the stewards area at the end of your stewarding confirmation email.
To get the latest updates from the Oxfam Stewarding Team, follow us on Twitter and join our Facebook group.