Cookies on oxfam

We use cookies to ensure that you have the best experience on our website. If you continue browsing, we’ll assume that you are happy to receive all our cookies. You can change your cookie settings at any time.

Find out more

Syria Crisis Appeal

A million refugees urgently need shelter, food and water

Donate now

Deposits

  • Why do I have to pay a deposit ?

    In 2012 Oxfam raised over £600,000 thanks to our hard-working, dedicated volunteer stewards. When you donate your time by working at festivals Oxfam raises income from the festival organisers in return. The money Oxfam raises this way is at least as much as, and sometimes more than, the amount of money it would otherwise have cost the festival organisers to employ stewards. Providing volunteer stewards is therefore an important fundraising activity. This money is used to help people living in poverty around the world.

    Oxfam has developed a reputation as a provider of a professional volunteer steward service to festivals, and this enables us to raise these funds. To maintain this reputation, Oxfam has expectations of volunteers that it hopes will be honoured. This includes working at the festivals for the shifts offered to you and adhering to our volunteer policy.

    The deposit secures your stewarding place at a festival. We realise that it is a large sum of money, but Oxfam has learned the hard way that we really do need to take a deposit as a bond for someone's place to ensure that the stewards who apply for each festival turn up and complete their shifts. Otherwise we incur the additional cost of finding a replacement steward, putting the amount of funding we raise at risk. Your place is therefore not secure until you have paid the full deposit at the end of the application process (or over the phone on 0300 200 1266 if you had a problem with the payment online.)

    The deposit is matched to the price of a ticket at the most expensive festival where we steward and one deposit will cover as many festivals as you wish to apply for with Oxfam in one season.

    Should you decide you no longer wish to volunteer at a festival, Oxfam is still committed to providing a steward and must find a replacement at short notice. Our cancellation policy is set for this reason.




  • Do I have to pay a deposit for every festival I want to steward at?

    No. You only pay one deposit and it covers you for as many festivals as you want to steward at this year.

    Should you decide you no longer wish to volunteer at a festival, Oxfam is still committed to providing a steward and must find a replacement at short notice. Our cancellation policy is set for this reason.




  • Will I definitely get my deposit back ?

    If you satisfactorily complete all of your shifts at all of the festivals that you sign up for, you will get your full deposit back. This includes being on time for every shift and returning your tabard when you have finished your shifts. If you do not complete your shifts without a valid reason, or if you do not adhere to our volunteer policy (which you will read as part of the application process) you will not be refunded.

    If you cancel your place at any festival, for any reason, before the cancellation date, an admin fee will be deducted from your deposit. If you cancel your place at any festival after the cancellation date, you may forfeit your full deposit.

    For more details about the cancellation fee's please see the question 'Will I get my full deposit back if I cancel?' in the cancellation section of our FAQs.




  • When will my deposit be refunded ?

    Your deposit will be refunded directly back to the card you used to pay your deposit. We will aim to process all refunds within four weeks of the last festival at which you volunteer.

    It can then take up to ten days for the money to credit your account.

    If for any reason the payment is rejected by your account, there will inevitably be a delay while we investigate and we appreciate your cooperation and patience in these rare occurrences.

  • The card I paid my deposit on has been replaced - what should I do?

    Please tell us as soon as possible by calling us on on 0300 200 1266, so that we can sort out an alternative way to refund you. Please do not send us new details by e-mail.

  • What happens if I cancel before the festival?

    Your deposit refund will depend upon the circumstances and timing of your cancellation, but all cancellations will incur a minimum admin fee of £20.

    For full details of our cancellation policy and admin fees please see question 'Will I get my full deposit back if I cancel?' in the Cancellations FAQs section.

  • Can I pay my deposit in installments?

    No. I'm afraid we require you to pay your deposit in one full payment.

  • Can I reserve my place and pay my deposit at a later date?

    I'm afraid there is not a facility for us to accept applications without a deposit. Your deposit is essential to secure your place at your chosen festival. For information about why we require your deposit, please see the question above 'Why do I have to pay a deposit?'

  • Can I pay for my friends ?

    Yes, you can pay for your friends. Each application must have a separate deposit of the full amount linked with it.

    Please be aware that you are liable for any deposits you pay for your friend so if they cancel their stewarding place after the cancellation date, or do not show for their shifts onsite, you will not be refunded their deposit and so will need to secure the money from them.

    Please note; fraud prevention systems mean you may not be able to pay two application deposits on the same card in close proximity. We recommend you wait for two hours between payments - if you do not the payment may fail and you will have to contact us in order to process the payment manually.




  • When I make a payment, will the money leave my account immediately ?

    It can take up to three working days for the money to leave your account, so please make sure the funds are available.

  • I need to get a friend or family member to pay for my deposit, how can I do this ?

    You can pay your deposit with another person's card but you must get permission from the cardholder. The deposit payment page asks for lots of information about the account and the card-holder so it is easier if they are with you when you pay.

    If you make your payment over the phone we will need to speak to the cardholder to confirm they have given their permission for you to use the card.

  • My deposit payment was not authorised, how do I return to the payment page?

    You cannot return to the payment page. Please do not fill in the application again as this will not enable you to pay your deposit. Your place is not secured until you pay.

    If one or more of the festivals that you wanted to steward still have spaces, please call 0300 200 1266 to discuss. Please have your payment card ready when you call as we may need to take your deposit payment over the phone if it has failed.

    If the festival/s that you wanted to apply to are now full, then I'm afraid there is nothing we can do, we suggest that you add yourself to the waiting list.