Face to face and telephone fundraising

These methods of fundraising are one of the most cost-effective ways of recruiting regular supporters: they give us an excellent opportunity to engage with the public and raise money to help millions of people every year. 

We have our own in house fundraising team, and we also work with specialist agencies, who help us coordinate and carry out our campaigns, and use fundraisers who are specially trained. Our fundraisers are very passionate about Oxfam and they work hard to introduce people to our work in a variety of ways, being it a conversation on the street, a visit on the doorstep or a phone call. 

It's also a great way to raise awareness of the work Oxfam does both in the short and long term. We understand that you might want to know more about these fundraising techniques, and we hope you will find all the information in our FAQs below. 

The impact of our work

  • Are face to face and telephone fundraising regulated?

    Yes. We are a member of The Public Fundraising Regulatory Association (PFRA), a self regulating membership body established to coordinate fundraising activity and promote quality, integrity and transparency. The PFRA works with charities, professional fundraising organisations, Local Authorities and the police to ensure high standards in the industry and to resolve complaints.

  • Are your fundraisers trained?

    Yes. All of our fundraisers are professionally trained throughout the year, as we want them to be knowledgeable ambassadors who confidently represent Oxfam, and are trained to be compliant with the Institute of Fundraising's Code of Practice. We trust our fundraisers to speak to thousands of people in all part of the country every year, and we take pride in their enthusiasm, dedication and professionalism.

  • How do you monitor the behaviour of your fundraisers?

    We constantly monitor our fundraisers' behaviour and performance. We want to ensure they represent Oxfam's values when talking to the public and adhere to all the regulations and codes of practice set out by the Institute of Fundraising (IOF) and PFRA . Oxfam has also a strict policy around elderly and vulnerable people and all our fundraisers are trained accordingly. Every complaint is taken very seriously and individually dealt with, and actions are taken to prevent it from happening again.

  • How do I know if a fundraiser is genuine?

    We want you to feel comfortable about the legitimacy of our representative. Here we have listed some details that will help you to identify a genuine Oxfam fundraiser.

    Oxfam door to door and street fundraisers will:

    • Display an Oxfam identification badge with their name and photo.
    • Have clear Oxfam branding on clothing and supporting material.
    • Never ask for cash donation (they are only allowed to ask for donations through Direct Debit or mobile giving).

    Oxfam telephone fundraisers will:

    • Start the call by saying that they are calling on behalf of, or from, Oxfam.
    • State that they are paid fundraisers working for a professional fundraising agency.

    If you are still unsure and you want to know whether we called your number or had fundraisers in your area, email our Supporter Relations team at giving@oxfam.org.uk or call 0300 200 1300.

  • Why can fundraisers not accept single cash donations?

    Our street and door to door fundraisers are not allowed to ask for, or accept, cash donations; they are only allowed to ask for donations through Direct Debit or mobile giving. These are the most effective ways of giving to charity, as they reduce administration costs and generate a steady and reliable stream of income, allowing us to plan for our long term projects and make a real and lasting difference to millions of people's lives. However, every contribution is very valuable to our work. If you still wish to make a single donation, you can donate online or call our Supporter Relations team on 0300 200 1300.

    If a fundraiser asked you for cash they may not be genuine so please report this to our Supporter Relations team by calling 0300 200 1300 or emailing changes@oxfam.org.uk.

    Please note that we also have volunteer fundraisers who organise collections on streets or in private venues. They will be collecting cash and never ask for bank details, and they should have a letter of authorisation from Oxfam.

  • How can I be sure that my personal details are secure?

    We take the security of your personal details extremely seriously and have measures in place to protect them. Please be assured that we will not, under any circumstances, share your data with anyone for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us.

    If you have chosen to support us by Direct Debit you will receive a letter from us confirming your details and notifying you of the amount and date your donation will reach us.

    You can also cancel a Direct Debit at any time by writing to your bank or building society, or by getting in touch with our Supporter Relations team by emailing changes@oxfam.org.uk or calling 0300 200 1300.

    Our privacy policy contains more information about how we use your personal details.

  • What is your policy on visiting people in a no cold calling zone and sheltered housing

    No Cold Calling Zone: If an area has been set up by the Trading Standards Institute to be a Cold Calling Control Zone (CCCZS) our fundraisers must observe this and remove themselves from the area. We do not accept behaviour that is perceived as intimidating to the general public. However, CCCZS set up outside the guidelines may represent an unfair restriction on fundraising activity. In these instances, we train our fundraisers to apply common sense in respect for residents' sensitivities.

    Sheltered housing: We actively avoid areas or buildings that are listed as sheltered housing.

  • What is your policy on calling people on TPS service

    We do screen our calling lists against numbers registered with the Telephone Preference Service (TPS) and do not cold call anyone signed up to the service, unless they have given us their explicit consent to be contacted on that number, have given third party opt in or are existing supporters. The TPS allows these calls because, in many cases, members of the public don't want to lose contact with organisations they have an ongoing relationship with once they have registered with the service.

  • I could not commit to a regular donation when I spoke to your fundraiser but can I get involved now?

    That's great! If after talking to our fundraiser you would like to set up a regular contribution to Oxfam, you can do so on our website, or call our Supporter Relations team on 0300 200 1300 and donate over the phone, or ask for a Direct Debit form to be sent to you via post.

    If you don't feel it's the right moment for you to commit to a regular donation, but you would still like to support us, you can find other ways to donate. And if you want to have fun and meet great people, while still supporting a great cause, we definitely have something for everyone's taste!

  • Who can I contact about my experience with your fundraisers?

    We always welcome feedback as they help us to improve and offer a better experience to our supporters. You can get in touch with our helpful Supporter Relations team on 0300 200 1300 between 9am and 5pm, Monday to Friday, or email us at feedback@oxfam.org.uk. If you are getting in touch with a feedback about one of our fundraisers, it would be extremely helpful if you could provide us with as many details as possible (date and time, location, fundraiser's description).