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Festival Campaigners FAQs

  • What is the cancellation deadline ?

    This is the last date you can tell us you need to cancel your place without losing your full deposit. This year it is set to 6 weeks before the festival.

    If you make a late application to campaign at a festival, where the cancellation deadline has passed our cancellation policy still applies unless it is within the 7 days "cooling off" period.

  • Will I get my full deposit back if I cancel ?

    From the date you pay your deposit, a "cooling off" period of seven days applies during which time you may cancel the festivals you have booked without incurring any charges After this period, you will be charged an admin fee, whatever the reason for your cancellation.

    If you cancel before the cancellation date:

    • If you cancel one festival before the cancellation date, a £20 admin fee will be deducted from your deposit, along with any donation you have made.
    • If you cancel two or more festivals on the same occasion before the cancellation date, you will be charged a £40 admin fee.
    • If you cancel on separate occasions before the cancellation date, you'll be charged £20 each time you cancel, up to your full deposit.

    Once the admin fee, plus any donation you have made, has been deducted the remained of your deposit will be returned within three weeks of your email cancellation, or within 4-6 weeks of your final festival with us if you are attending more festivals.

  • Why do I lose my deposit if I cancel after a certain date ?

    In the event of cancellation after the cancellation date, we incur extra administrative costs to find a replacement at short notice. This could involve re-opening applications and advertising the cancelled place, or even sub-contracting the place.

    If extenuating circumstances make cancellation unavoidable, we will consider these on a case by case basis, but otherwise the cancellation policy will apply.

    The cancellation charges are as follows:

    • £20 = Cancel after deadline with evidence due to bereavement or health issues
    • ½ your deposit = Cancel after deadline but you have completed one or more festivals with us
    • All your deposit = Cancel after deadline with no valid reasons (this can include work, social commitments, holidays and illness without evidence and you have not volunteered at any festivals)
    • £65 Leaving a mess in our campsite
  • How do I cancel my campaigning place ?

    The easiest way is to email us at festivalcampaigners@oxfam.org.uk with your details, the festival(s) you wish to cancel and the reason. You will get a reply email within 3 working days confirming that your cancellation has been processed. If you do not receive this confirmation, you should phone us on 0300 200 1266 (in business hours) to check your cancellation has been noted. If you have to cancel multiple festivals at the same time, you will only pay one admin fee of £40.

    If you are cancelling a few days before the campaigning onsite dates please note we will have left the office and are onsite at the festival, so please also call the ONSITE MOBILE (DO NOT TEXT) - you will find the onsite mobile number in your pre festival information.

  • Why is the admin fee £20 ?

    We have calculated how much it costs Oxfam every time someone cancels, in terms of administrating their application, arranging an early refund, and the staff hours and communications involved. This fee covers these costs.

  • If I have to cancel, can I get one of my friends to take my place ?

    We are not able to transfer deposits from one campaigner to another. Therefore, if you are cancelling and your friend wants to campaign they will need to apply independently. 

  • What happens if I cannot attend a festival because I am sick ?

    If you can't make it to a festival at the last minute because of illness, or some other unavoidable complication, you MUST call us to let us know. If you cannot get through to us on the onsite mobile number, which will be on your pre-festival information, then call the Oxfam Festivals Office on 0300 200 1266. If you do not let us know that you are ill, (or another valid reason), you will be classed as a "No Show" and this may affect your deposit and future volunteering with Oxfam. PLEASE DO NOT TEXT the onsite mobile.

    If you get a message to us, you will be charged an admin fee for late cancellation. If you provide a doctor's note or other documentary evidence, you will keep your place at any future festivals you have already successfully applied for this year. If we do not hear from you, you will lose your whole deposit and may be dropped out of any future festivals and you may also earn a denied status.

    The quickest and most reliable way to get any evidence to us is to scan the document/s and email it to festivalcampaigners@oxfam.org.uk. You can also post them to the Oxfam Festivals Team, Oxfam House, John Smith Drive (2700), Oxford, OX42JYwe advise you to send photocopied documents and keep the originals.