- Frequently asked questions
Frequently asked questions
If you can't find the answer to your query in this list, just get in touch on 0300 200 1244 or by email at email@example.com.
2020 London Marathon cancellation
Why was the event cancelled?
Race organisers London Marathon Events announced on Thursday 6th August that the postponed 2020 Virgin Money London Marathon which was due to take place on Sunday 4th October has been cancelled due to the ongoing situation around COVID-19. You can read their full statement here.
I had my own place through the ballot. What do I need to do?
You should receive confirmation of the event cancellation from London Marathon Events Ltd directly. Please contact London Marathon Events Ltd directly for further advice and let us know how you get on so we can update our records.
What is the 40th Race – Virtual London Marathon?
On the 4th October 2020, London Marathon are providing everyone who was due to be on the starting line and those who had already deferred to 2021 the opportunity to run 26.2 miles from home. You will have from 00:00 to 23:59:59 BST to complete your 26.2 miles and your time will be included in the official results for the 40th Race.
London Marathon are developing an app which will enable runners to log their 26.2 miles and earn a unique medal and finishers t-shirt.
How do I enter the virtual London Marathon?
All runners will have been sent an e-mail on the 10th August 2020 with instructions on how to enter this event. Entry costs £20 per runner, plus £5 if you live outside the UK. Entries must be confirmed by the 17th August 2020. If you did not receive your e-mail, please follow these steps:
- E-mail firstname.lastname@example.org with the subject line "YES - Virtual London Marathon"
- Self-donate £20 (plus £5 if you live outside the UK) onto your fundraising page
- In the e-mail body, provide us with your fundraising page URL
Is there a separate fundraising pledge for the virtual event?
Beyond the entry fee detailed above, there is no specific fundraising pledge for the virtual event. Instead, you can use your participation in this event to help boost your overall £2000 fundraising pledge which will carry across to 2021 should you enter this event too.
Do I now have a place in the 2021 Virgin Money London Marathon?
If you were all set for the starting line on the 4th of October, we will automatically move your registration to the 2021 event (which is on Sunday 3rd October 2021) when the places are released to us. From that point, you will need to confirm your place with us and we'll be in touch as soon as we can with how you do that. Unfortunately, we have not been provided with an idea on timelines for this at this time, but when we get an update we will let you know via e-mail.
Can I just enter the virtual event, and not the 2021 event?
If you would like to participate in the virtual event but withdraw from the 2021 event, do let us know by e-mailing email@example.com
London Marathon have offered me a place in 2022 or 2023, why do I not have this option with Oxfam?
You may find that London Marathon contact you directly with choices of future years. As a charity, we are unable to offer places further than 2021 as we cannot guarantee that we will have places in these events. Therefore, if you are contacted, please reply with your intention to run in 2021. If there are any discrepancies between responses to Oxfam and London Marathon, Oxfam's decision will be final.
Depending on the circumstances, we might be able to defer your place to another year. Please get in touch to discuss your circumstances if you find yourself unable to make the 2021 date.
What happens if the 2021 event does not happen?
As the Virgin Money London Marathon event is not owned or planned by Oxfam GB, we are unable to answer this question at this time. Should anything change with the 2021, Oxfam will be given options by London Marathon Events and we will do our best to support you through that any way we can.
I was already deferred to 2021. What does this mean for me?
If we have already offered you a place in the 2021 event, you still have this offer. We will be in touch as soon as we can with instructions on how to secure your place in that event. In the meantime, you will also have the opportunity to join the Virtual Marathon (please see the answer above).
I had deferred from 2019 and was due to run in October 2020. Am I able to defer again to 2021?
If you had deferred your place originally from 2019, we will automatically move your entry into the 2021 event alongside everyone else. Please note that this is your last deferral opportunity and no more deferral requests will be accepted.
I withdrew from the 2020 event, then was given a second chance when it was postponed. What now?
If we had reinstalled your entry into the October 2020 event, you are more than welcome to join us in the virtual event (if you completed the entry instructions above by the 17th August 2020). Unfortunately, we will not be able to offer you another place in a future London Marathon event, although if we are able to open applications to the general public you are welcome to apply for one of these places.
Can I carry over my sponsorship to next year’s event?
We hugely appreciate that you committed to fundraise in aid of Oxfam to help fund our charitable causes and the money you have started to raise will come with you into 2021.
Has the fundraising deadline changes, and if so when to?
Yes. The fundraising deadline is now 3rd November 2021. The fundraising target amount is still £2000.
What happens with the fundraising incentives?
As part of entry into the London Marathon with Oxfam, you pledge to raise an incredible £2000. To help you get there, we offer the following;
If you raised £500 by 02/02/2020, you'll receive #TeamOxfam shoelaces and trainer tag so we're with you every step of the way!*
If you raise £1000 by 05/10/2020, we'll post out some iron-on letters so you can have your name on your Oxfam running top, these come in really handy on race day as there's no better motivation than having people cheering you on as you run.
If you've completed your £2000 pledge, you don't need to stop there as anyone who raises £3000 by 03/11/2021 will receive a VIP invite for a special tour of our humanitarian emergencies centre to get an insight into Oxfam's emergency work.**
*Please note that this deadline passed before the April 2020 event was initially postponed, anyone who achieved this will be contacted to arrange delivery.
** Please note that the centre is currently closed to visitors due to COVID-19, but we are hopeful that by the end of 2021 it will be open again.
If I withdraw, will my entry fee be refunded?
We do not refund entry fees (as stated in your Terms and Conditions), however, please do contact us to discuss if your circumstances if you are looking to receive a refund.
Are Oxfam able to reimburse any costs (travel/accommodation already booked)?
We are extremely sorry for any costs incurred due to the cancellation of the 2020 Virgin Money London Marathon. Unfortunately, we are unable to offer any reimbursement for these costs.
What impact will the event cancellation have on the Oxfam’s work?
The 2020 Virgin Money London Marathon is one of Oxfam's biggest fundraising events annually. Due to this year's event being cancelled, we will not raise as much money for our life-saving work as was needed. We are grateful for the support of those participants who feel able to donate to Oxfam to ensure we can continue to reach the people we work with who need it most.
How is Oxfam responding to Covid-19?
Oxfam's humanitarian staff and partners are working hard to help stop the spread. We're providing vital support like handwashing facilities, clean water, toilets and soap in the most vulnerable communities. To find out more about our response visit our website here.
I have some more questions, how can I get in contact?
You can e-mail us at firstname.lastname@example.org
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