Cookies on oxfam

We use cookies to ensure that you have the best experience on our website. If you continue browsing, we’ll assume that you are happy to receive all our cookies. You can change your cookie settings at any time. Find out more Accept

Festivals and Events Administrative Assistant (Oxfam House)


The Festivals & Events Administrative Assistant will assist the Festival & Events Office Coordinator, who provides primarily office-based support to volunteers and operational support to the wider stewarding team.

The successful candidate will play a fundamental role in supporting approximately 5000 volunteers as they attend music festivals with Oxfam throughout the summer.

2-3 days per week (This role is mainly office based however some days / weekends onsite at our larger festivals may be required).

Availability to attend our pre-season briefing weekend in April.

Key responsibilities:

  • Assisting in the supporter care of approximately 5000 volunteer stewards, including answering the telephone and email enquiries throughout the season.
  • Overseeing the administration duties relating to compulsory steward training courses.
  • Managing some of the steward admin including child forms, checking steward photographs and references.
  • Some onsite administrative support at festivals, dealing with face to face enquires and problems, assisting with processing signing in shift sheets, shift swaps and steward welfare support - You will need to be available for 10 days in June for our biggest festival.
  • General administrative support for the stewarding team and office duties..
  • Extensive use of our unique volunteer database for reports and updating of volunteer records throughout the summer.
  • To help with the processing of refunds after each festival by making sure volunteers have worked all their shifts and updating any denied or do not refund status.
  • Preparing the stationery boxes and paperwork that need to go to each festival and to assist with the printing of volunteer Id cards.
  • Some help with enquires through our social media channels throughout the season. 

Skills and competencies:

  • Very well organised and excellent time management.
  • IT literate including a working knowledge of Microsoft Word and Excel.
  • Strong administrative experience.
  • Excellent interpersonal skills and organisational skills.
  • Flexibility to adapt to changing priorities.
  • Ability to work to tight deadlines.
  • Able to work well independently, as well as part of a strong team.

What this role can offer the volunteer:

  • To develop key administrative and IT skills.
  • Opportunity to enhance communication skills (both written and spoken).
  • An opportunity to work within Oxfam's dynamic festivals team to gain experience of customer service and supporter care in large organisation.
  • To gain a positive reference to further your career and experience to apply for other opportunities within Oxfam.
  • Insight into working at music festivals.
  • The unique opportunity to make a real difference to the lives of people living in poverty and suffering worldwide.
  • Volunteer expenses; lunch & reasonable travel.


Paul Eynstone 

Festivals & Events Office Coordinator

Application process:

Please complete the Volunteer Application Form and send it to the address above with your CV and cover letter.

Application deadline:

Friday 28th February 2020

Interview date:

9th March to 13th March 2020.

Start date:

Monday 6th April 2020


  • Oxford


  • Office

Work Days:

  • Weekdays
  • Weekends

Work Times:

  • Day Time