E-learning, as with many other aspects of the digital revolution, was hailed as the panacea for training and development. In the intervening years and following a number of, sometimes painful, lessons for learning providers, client organizations and the learners themselves, we now have a more realistic view of the opportunities provided by this medium and of the skills and processes needed to make it work. This book is a complete guide to best practice on managing the processes, the content and all of the people involved. Practising what they preach, the authors break the subject down into manageable chunks and use a wide range of examples and plenty of checklists to give you a rigorous and yet highly practical route map, from planning, designing and selling the initial concept, through testing to launch and evaluation. A must-have guide for those tasked with championing e-learning, designing or commissioning programmes, and supporting and sustaining learners. The first free endpaper has a 'Library Copy' stamp otherwise the book is near Fine.