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The quality 75

£6.99

Product description

This is a quick reference guide to all the major quality tools, techniques and concepts relevant to service and manufacturing. Exceptional value, the book is written in a no-woffle, snappy style, relevant to all in any organisation requiring basic instruction, reminding and inspiration. This edition is the latest in a series beginning with 34 for Quality and progressing through Quality 50 and Quality 60. This edition includes new sections on Six Sigma, ISO 900:2000 and service quality. Virtually every section of Quality 60 has been updated and 15 additional topics added. Former editions received literally scores of unsolicited commendations. Well-thumbed copies were to be found in the briefcases of consultants, managers and team leaders and was widely prescribed at universities for courses in quality and general management.

Item details

Author(s):
John Bicheno
Condition:
Used: very good
Edition:
5th
Format:
Paperback
ISBN-10:
0954124405
ISBN-13:
9780954124403
Number of pages:
121
Publisher:
PICSIE Books
Title:
The quality 75

Standard UK Delivery (currently free)

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Free returns

within 21 days.
Returns policy

About this item

This is a quick reference guide to all the major quality tools, techniques and concepts relevant to service and manufacturing. Exceptional value, the book is written in a no-woffle, snappy style, relevant to all in any organisation requiring basic instruction, reminding and inspiration. This edition is the latest in a series beginning with 34 for Quality and progressing through Quality 50 and Quality 60. This edition includes new sections on Six Sigma, ISO 900:2000 and service quality. Virtually every section of Quality 60 has been updated and 15 additional topics added. Former editions received literally scores of unsolicited commendations. Well-thumbed copies were to be found in the briefcases of consultants, managers and team leaders and was widely prescribed at universities for courses in quality and general management.

Author(s):
John Bicheno
Condition:
Used: very good
Edition:
5th
Format:
Paperback
ISBN-10:
0954124405
ISBN-13:
9780954124403
Number of pages:
121
Publisher:
PICSIE Books
Title:
The quality 75

Delivery & returns

This item will be dispatched to UK addresses via second class post within 2 working days of receipt of your order. Standard UK delivery is £3.95 per order, so you're only charged once no matter how many items you have in your basket. Any additional courier charges will be applied at checkout as they vary depending on delivery address.

This item will be dispatched to UK addresses via second class post within 2 working days of receipt of your order. Standard UK delivery is currently free, no matter how many items you have in your basket. Any additional courier charges will be applied at checkout as they vary depending on delivery address.

You can find out more about delivery and returns in our help section.

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This item is also available for international delivery by airmail, carrying a mandatory delivery charge of:

Europe: £8.00

Outside Europe: £15.00

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