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Total organizational excellence

£4.99

Product description

'Total Organizational Excellence: Achieving world-class performance' sets down a framework to guide managers on how to improve business performance in all types of organizations.

Organizational excellence must be integrated into the strategy of businesses through an understanding of the key business processes and development of the people. Once the processes are identified they must be prioritised into those that require continuous improvement, those which require re-engineering or redesign, and those which lead to a complete re-think or visioning of the business.
Performance based measurement of all processes and people development activities is necessary to determine progress so that the vision, goals, mission, and critical success factors (CSFs) may be examined and reconstituted if necessary to meet new requirements for the organisation and its customers, internal and external. This forms the basis of a new implementation framework for organization, which in turn forms the structure of 'Total Organizational Excellence'.

Based on many years of research and case study work in the European Centre for Business Excellence (EC for BE): the research and development division of Oakland Consulting PLC, Total Organizational Excellence is ideal for MBA students as well as providing an invaluable guide for practising managers to its implementation internationally.

John Oakland is Executive Chairman of OAKLAND Consulting PLC and the author of the best selling 'Total Quality Management'.
From the best selling author of Total Quality Management
Tested amongst practitioners at a series of conferences
Suitable for MBA students as well as practising managers

Overall in good condition, some slight rubbing to the corners.

Item details

Added value:
Comes with book sleeve
Author(s):
Oakland, John S
Condition:
Used: very good
Dimensions:
16 by 24
Format:
Hardback
ISBN-10:
0750632097
ISBN-13:
9780750632096
Number of pages:
271
Publisher:
Butterworth-Heinemann
Title:
Total organizational excellence

Standard UK Delivery (£3.95 per order)

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About this item

'Total Organizational Excellence: Achieving world-class performance' sets down a framework to guide managers on how to improve business performance in all types of organizations.

Organizational excellence must be integrated into the strategy of businesses through an understanding of the key business processes and development of the people. Once the processes are identified they must be prioritised into those that require continuous improvement, those which require re-engineering or redesign, and those which lead to a complete re-think or visioning of the business.
Performance based measurement of all processes and people development activities is necessary to determine progress so that the vision, goals, mission, and critical success factors (CSFs) may be examined and reconstituted if necessary to meet new requirements for the organisation and its customers, internal and external. This forms the basis of a new implementation framework for organization, which in turn forms the structure of 'Total Organizational Excellence'.

Based on many years of research and case study work in the European Centre for Business Excellence (EC for BE): the research and development division of Oakland Consulting PLC, Total Organizational Excellence is ideal for MBA students as well as providing an invaluable guide for practising managers to its implementation internationally.

John Oakland is Executive Chairman of OAKLAND Consulting PLC and the author of the best selling 'Total Quality Management'.
From the best selling author of Total Quality Management
Tested amongst practitioners at a series of conferences
Suitable for MBA students as well as practising managers

Overall in good condition, some slight rubbing to the corners.

Added value:
Comes with book sleeve
Author(s):
Oakland, John S
Condition:
Used: very good
Dimensions:
16 by 24
Format:
Hardback
ISBN-10:
0750632097
ISBN-13:
9780750632096
Number of pages:
271
Publisher:
Butterworth-Heinemann
Title:
Total organizational excellence

Delivery & returns

This item will be dispatched to UK addresses via second class post within 2 working days of receipt of your order. Standard UK delivery is £3.95 per order, so you're only charged once no matter how many items you have in your basket. Any additional courier charges will be applied at checkout as they vary depending on delivery address.

This item will be dispatched to UK addresses via second class post within 2 working days of receipt of your order. Standard UK delivery is currently free, no matter how many items you have in your basket. Any additional courier charges will be applied at checkout as they vary depending on delivery address.

You can find out more about delivery and returns in our help section.

We offer a no quibble returns policy as follows:

Wedding dresses: 28 days

Overseas returns: 31 days

Everything else: 28 days


This item is also available for international delivery by airmail, carrying a mandatory delivery charge of:

Europe: £4.70

Outside Europe: £7.00

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Most of the second-hand items you see online have been donated, by supporters like you, to our high street stores. Each item is then priced, photographed and listed on this site by our amazing team of volunteers from across the country.

After you have bought your item, our team of volunteers package and dispatch it from the Shop straight to you or your chosen recipient.

All profits from the sales of our goods go towards funding Oxfam's work around the world. We rely on your donations to sell online so please keep the cycle of goodness going!

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