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£3.95 standard UK delivery

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All profits fight poverty

Keep up with Oxfam's Online Shop

© 2015. Oxfam is a registered charity in England and Wales (no 202918) and Scotland (SC039042). Oxfam GB is a member of Oxfam International.

FAQs: Buying

All payments are made securely using Barclaycard Smartpay.

All orders come with a 28-day ‘no quibble’ free returns policy, so you can shop with the assurance that you can return your item if you are not satisfied.

What payment options do you accept?

You can pay for your online purchases using one of the following payment types:

  • Visa
  • Visa Debit
  • Visa Electron
  • MasterCard
  • PayPal

We can also accept Maestro cards issued within the UK.

Please note that we are unable to accept CAF cards on this website. However, if you are buying Oxfam Unwrapped goods you can use your CAF card to place an order with our team.

Can I Gift Aid my purchase?

The Gift Aid scheme is a government initiative that enables charities to reclaim the tax that has already been paid on donations received - increasing the value of your donations by 25%. To sign up to GiftAid, you must pay income tax, or capital gains tax, and you must have paid enough tax in the relevant tax year to cover the amount Oxfam will reclaim.

Within Oxfam's Online Shop only Oxfam Unwrapped gifts are considered to be donations, and therefore are the only items eligible for Gift Aid. When purchasing second-hand items and/or Christmas cards, gifts and decorations you are buying a product rather than making a donation. However, you can still sign up to Gift Aid whatever you buy. So if you make a donation or buy Oxfam Unwrapped gifts in the future we'll be able to reclaim the tax-making your generous support go even further.

Why didn't my order go through?

If you receive an error message that your credit or debit card has been declined, but you are sure your details are all correct, then please contact the bank that issued the card to find out why.

It is worth checking if any of the following apply, as these can prevent payments going through:

  • The billing address you have with your bank may different to the one that you are entering on the Billing Address page.
  • Your card may not have enough credit available to cover the payment.
  • Your card may have a block on internet/phone orders, or on payments to charity.
  • Your card may have reached its daily transaction limit.
  • Your card may have been flagged for additional authorisation.
  • If yourcard was recently issued, it may not have been activated yet.

Your bank will be able to help you sort out the problem. In the meantime, you can pay for your purchases with a different card.

Although receiving an error message means the payment will not have been taken by Oxfam, the order value may be reserved for us. This means that, until this is released by your bank (usually within 7-10 days), this money will not be available for you to use. So please do contact your bank before trying to place your order again.

Can I cancel/amend my order once I’ve purchased it?

We will always try to help you as far as possible with your order.

If your item has already been dispatched, we will unfortunately be able to make any cancellations or amendments. If your order is unsuitable, you can return it free of charge and receive afull refund.

See our returns section for further information. If you wish to make any cancellations or amendments to your order, please contact us and we will be happy to help you.

The item I wanted is now sold out?

Second hand items

Our second-hand items are all unique. So when they're gone, they really are gone!

Sourced by Oxfam or Unwrapped

We sometimes sell out of items and then re-stock. Other items we discontinue to make sure we're selling what the users want.For more information, please contact us and we will be more than happy to help you.

Can I make my order over the phone?

Second hand items

Unfortunately, we are unable to take orders for our second-hand items over the phone.

Sourced by Oxfam & Unwrapped

We are happy to take your order over the phone if you would prefer. Please contact usand we will be happy to help you.

Can items in my basket be purchased by other users?

Every second-hand item we list on the Oxfam Online Shop is unique - there is literally just the one!

So when you add a second-hand item to your basket, we 'lock' it there for 30 minutes so you can continue shopping with the assurance that the item you havefallen in love with won’t be purchased by another user - just make sure you get to the checkout before your hour is up!

The item will still be visible to other users whilst it is locked, they will see that it is currently in someone else’s basket. After 30 minutes,the item will stay in your basket,but it becomes available for anyone to purchase.

Can't find what you're looking for?

Speak to our support team. Available from 9.00am to 6.00pm, Monday to Friday.

  • 0300 200 1252 from the UK
  • + 44 (0) 1904 404174 from outside the UK

Email our support team:

enquiries@shop.oxfam.org.uk

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