Beating Poverty on the High-Street - High-Street Shop FAQs
Where is my nearest Oxfam shop?
From bookshops to bridal, preloved fashion to ethical Sourced By Oxfam products our shops have all your needs covered. Find your nearest shop or donation drop off point on our shop finder.
Does Oxfam accept returns of high street shop purchases
We hope you are pleased with your purchase. However, where an item is found to be faulty, misdescribed or not fit for purpose, please return with proof of purchase. We will happily refund you as described by the Consumer Rights Act (except where marked and sold as faulty).
If you are not happy with your purchase for any other reason, we offer a full refund upon production of proof of purchase within 30 days. We will refund you for any items that meet the conditions below.
Please return your purchase to any Oxfam shop:
- With a valid price ticket attached to the item
- With your proof of purchase
- Within 30 days of purchase
- In the same condition in which it was bought
This does not affect your statutory rights.
This refund policy is for purchases from Oxfam's high-street shop network. For purchases from the Oxfam Online Shop please see our Returns FAQs.
What can I donate to Oxfam?
• Good quality, clean clothing and shoes (including vintage and retro items, and even bras!)
• Bags and accessories
• Valuable items
• Music (CDs, vinyl, DVDs, Blu-rays, musical instruments and sheet music)
• Homewares: china, kitchenware, ornaments, pictures, collectables
• Soft furnishings: small rugs, linen, curtains (must be clean and in good condition)
• Knitted items and blankets
• Toys and games
• Wedding dresses and accessories
• Mobile phones
• Stamps and coins
A few of our shops can also accept donations of:
• Furniture (Please call your local shop to check they have space before donating)
• Electrical goods that run off the mains (These need to be tested before resale so can only be sold by select shops please check with your local shop before donating)
Did you know we can also accept donations of cars? Find out more here.
We cannot accept donations of the following items:
• Medical equipment
• Anything broken, dirty, incomplete or unsafe
• Single computers (but we would be happy to hear from your company if you would like to donate multiple units)
• White goods (cookers, washing machines etc)
• Safety headgear (e.g. motorcycle crash helmets)
• There are some other items that we cannot sell for safety or legal reasons. If in doubt, please ask your local Oxfam shop before donating.
If you are unsure if your item is suitable for donation to Oxfam please contact your local Oxfam shop or call Shop Support on 0300 200 1333.
Do you have a Gift Aid Scheme for donated items?
Yes, your preloved donations can raise an extra 25% for Oxfam at no extra cost to you when you donate through Tag Your Bag. All UK Tax Payers are eligible to sign up for the scheme. Find out more here.
How Do I Get a £5 M&S Voucher for Donating to Oxfam?
If your Oxfam donations include at least one item of M&S clothing or soft furnishings you will be given a £5 M&S voucher. Just ask the staff on the till when you donate in your local Oxfam or M&S shop. Find out more information here.
What happens to donations that don't sell?
At Oxfam we work hard to raise as much money as possible to from every item you give us to support our goal to beat poverty for good. However, sometimes your item may not sell in the shop you donate it too. Where suitable we will move stock between shops, sell it in our Online Shop or at festivals thanks to our pop-up festival shop team. If we cannot sell your item we will aim to recycle it wherever possible including by sending it to our very own textile recycling centre Wastesaver.
What can I buy from Oxfam?
Oxfam has a wide range of donated stock available for purchase, from fashion and accessories, homewares and soft furnishings to books and music you never know what you might find! We also have a range of specialist shops including Bridal, Books, Music, Furniture, Boutiques and Stamps and Coins.
We also stock a range of brand new ethically sourced products known as our Sourced by Oxfam range. We carefully select beautiful products that do good in the world, from Fairtrade chocolate to handmade recycled sari homewares, so you can shop with confidence. Find the range online or in selected high-street shops.
Do Oxfam sell brand new items?
Yes, we stock a range of brand new ethically sourced products known as our Sourced by Oxfam range. Wherever you see the Sourced By Oxfam label, you'll find feel-good items that do good too. There's a world of ethical, sustainable and brand new items available at online or in selected high-street shops. We've carefully chosen great food, gifts and homewares that are made with care, protect the planet and help the people who produce them to earn a decent living. Pick up something Sourced by Oxfam, and help beat poverty worldwide.
Can I volunteer at an Oxfam Shop?
Yes, there are loads of opportunities to get involved with your local Oxfam shop with a wide range of roles to suit all interests. Find out more or apply here.
Can I give a donation to Oxfam as a gift?
Yes, our range of Oxfam Unwrapped gift cards allow you to give a donation to Oxfam as a gift. Perfect for those hard to buy wedding, birthday or thank you presents, when you give an Oxfam Unwrapped card you'll know that you're helping to fight poverty one gift at a time. Our range is available online and in most of our high-street shops.
What Are Oxfam Shops Doing for the Environment?
Oxfam know that the poorest people are often most effected by climate change and we're committed to protecting our environment to keep our future generations safe. We are constantly trying to improve the way we do things in our shops to reduce our waste and carbon footprint. In 2019 we phased out plastic carrier bags and are reviewing our product packaging to further reduce plastic usage. We are working to recycle as many of our unsalable donations as possible and have our own textile recycling plant Wastesaver which saves
12,000 tonnes of material from going to landfill every year. We are committed to continue reviewing and improving our ways of working and will keep implementing changes going forward as we learn more about our impact on the world around us.