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FAQ Homepage

IMPORTANT: The information in these FAQs is in the process of being updated, but you can download the latest Shop Team OOS Toolbox here. Please use this as the latest source of information. Last updated 03/10/2017.

** Browser issues with the Listing Tool **

Regretfully, the Listing Tool does not currently work on Internet Explorer 8. Shops are advised to use Chrome instead.

To download Chrome, please go to

Alternatively, to upgrade your version of Internet Explorer, please go to



Welcome to the online listing tool help section. In this area you can find both help with how to use the listing tool, broader guidance about listing items on Oxfam's online shop and notes on the latest releases to the listing tool.

Help and feedback

For help with the listing tool or to request more online shop equipment contact:

Tel: 0300 2001 333

For help with a computer problem or question contact the IS team:

Tel: 0844 2920218

To feedback on listing tool issues please contact