In the event of cancellation after the cancellation date, we incur extra administrative costs to find a replacement at short notice. This could involve re-opening applications and advertising the cancelled place, or even sub-contracting the place to an outside agency who charge us standard industry hourly rates.
If we are unable to provide the festival with enough stewards to fulfil the roles we have agreed, our income from the festival is reduced and our reputation as a provider of a professional volunteer steward service to festivals is damaged.
The cancellation policy operates to cover these eventualities, to enable us to work professionally with festival partners and avoid putting our funds at risk.
The cancellation charges are as follows:
- £20 = Cancel after deadline with evidence due to bereavement or health issues.
- ½ your deposit = Cancel after deadline but you have completed one or more festivals with us.
- All your deposit = Cancel after deadline with no valid reasons (this can include work, social commitments, holidays and illness without evidence and you have not volunteered at any festivals)
Charges can also apply to losing items such as:
- £65 - Your tabard
- £100 - Radios
- £65 - Leaving a mess in our campsite
If extenuating circumstances make cancellation unavoidable, we will consider these on a case by case basis, but otherwise the cancellation policy will apply.