If you wish to make a complaint about our fundraising please contact us as follows:
Telephone: 0300 200 1300 (lines open 0900 - 1700 UK time)
Post: Supporter Relations Dept., Oxfam House, John Smith Drive, Cowley, Oxford, OX4 2JY, UK
Our complaints procedure and fundraising promise to you
Through our fundraising activity we aim to inspire and engage people so that we can build long term relationships and together help bring about a world free from the injustice of poverty. Our approach to fundraising is underpinned by three principles:
- Fairness - treating all members of the public fairly and respectfully. This means respecting the wishes and preferences of the supporter and being mindful of and sensitive to any particular need that a supporter may have.
- Inclusivity - we are open to everyone and embrace diversity. We believe everyone has a contribution to make change happen, regardless of visible and invisible differences. The rights and dignity of our beneficiaries must be upheld at all times
- Accountability - it is up to fundraisers to take responsibility and care to ensure that their fundraising is happening to a high standard. We re-invest a small part of every donation in fundraising to secure future income.
Oxfam GB values your feedback and takes your comments seriously. We will acknowledge your complaint within two working days and aim to resolve complaints within 14 days of receipt.
If you remain dissatisfied your complaint will be referred to a more senior member of staff who will work with our complaints coordinator to resolve the issue.
Oxfam GB is a member of the Fundraising Standards Board (FRSB), if you feel that we have not satisfactorily solved your complaint, you can contact the FRSB: