Feedback and complaints

To manage complaints effectively and to ensure consistency of response OXFAM GB's Supporter Relations Department will be the primary body responsible for responding to complaints.

It is the responsibility of the Supporter Relations Department to respond to complaints from whatever source, with the exception of Trading or Shop complaints and those relating to Oxfam's International Programme.

Telephone: 0300 200 1300 (lines open 0900 - 1700 UK time)
Email: feedback@oxfam.org.uk
Post: Supporter Relations Dept., Oxfam House, John Smith Drive, Cowley, Oxford, OX4 2JY, UK

Complaints about Trading / Oxfam shops

If you wish to make a complaint about our Trading Division or Shops please contact us as follows:

Telephone: 0300 200 1333 (lines open 0900 - 1700 UK time)
Email: support@oxfam.org.uk
Post: Shop Support Team, Oxfam House, John Smith Drive, Cowley, Oxford, OX4 2JY, UK

Complaints about our programme

If you wish to make a complaint about a programme, activity or member of staff in our international programme you are encouraged to contact the Country Office concerned.  If you wish to make a complaint to the senior management in one of our 7 regions please use the information below.

Middle East, Eastern Europe, Commonwealth of Independent States

Regional Director, OXFAM GB, Oxfam House, John Smith Drive, Cowley, Oxford, OX4 2JY, UK

Phone: +44 1865 473216
Fax: +44 1865 473413

Latin America and the Caribbean

Regional Director, OXFAM GB, Alexandro Dumas 347, Col Polanco, Mexico City 11550, Mexico

Phone: +52 55 5061 5670
Fax: +52 55 5061 5671

West Africa

Regional Director, OXFAM GB, Point E Rue 5XL, Avenue Birago Diop, Dakar, Senegal
Post: BP3476, Dakar RP

Phone: +221 33 859 3700
VOIP: 020 7993 0661/63/67 or 020 7990 522
Fax: +221 33 824 2415
Email: warmc@oxfam.org.sn

Southern Africa

Regional Director, OXFAM GB, 195 Allcock Street, Colbyn, Pretoria, South Africa

Post: Regional Director, OXFAM GB Southern Africa, Postnet Suite 183 Private Bag, x15, Menlo Park 0102, Pretoria, South Africa
Phone: +27 12 423 9911
Fax: +27 12 342 3484


UK Poverty Programme

Director, OXFAM GB, Oxfam House, John Smith Drive, Cowley, Oxford, OX4 2JY, UK.

Phone: +44 (0) 1865 472346
Fax: +44 (0) 1865 473101
Email: ukpp@oxfam.org.uk 

Horn, East and Central Africa

Regional Director, OXFAM GB, Shelter Afrique House, Mamlaka Road, Nairobi, Kenya

Post: PO Box 40680-0100, Nairobi, Kenya
Phone: +254 20 282 0000
Fax: +254 20 282 0104/5
Email: hecainfo@oxfam.org.uk

Asia

Regional Director, OXFAM GB, Q House Convent Building Floor 4AB, 38 Convent Road, Silom, Bangrak, Bangkok 10500, Thailand

Phone: +66 2 632 0033
Fax: +66 2 632 0038
Email: asia@oxfam.org.uk