Meet Michael, Oxfam shop volunteer

At first glance, Michael might tell you he’s not quite sure how old he is. He’ll chuckle and remind you not to quote him on anything because, in his words, “my memory isn’t that good.” But spend a few minutes with him in his Oxfam shop, and something becomes crystal clear: Michael’s presence is unforgettable.

Diagnosed with autism in primary school, Michael was looking for meaningful work experience when he first started volunteering. Though he moved away, the draw of the shop – the sense of purpose, the welcoming team – kept calling him back. Now, he returns once a week to take his regular spot at the counter.

“Mainly, if the task needs to be done, I will do it,” he says with quiet confidence. “But generally what I do is sit at the counter for two and a half hours, helping people with their stuff and whatnot.”

That “whatnot” is, in fact, something quite special.

“He's becoming more talkative and spontaneous,” Michael's Mum reflects. “You can see his confidence is growing.” It’s a transformation that’s happened gradually, through the gentle rhythm of retail volunteering, where every shift brings connection, purpose, and small moments of joy.

Michael has made friends here. He chats with customers, offers help with a smile, and shares his favourite treats (sea-salt caramels, in case you’re wondering). And in doing so, he’s discovered the quiet power of making a difference.

“Even if it’s something completely small, like putting a pence into a box, it’s still a pence more than they had five seconds ago,” he explains. “Someone bought something from a charity shop – you might as well thank them for that.”

For Michael, volunteering isn’t just about tasks. It’s about people. It’s about showing up, feeling valued, and giving back – even in the smallest of ways.

“It’s not helping the whole planet,” he says thoughtfully, “but at least it’s a number of people. At least it’s helping.”

That’s the heart of volunteering at Oxfam. A place where confidence can grow, friendships can form, and even the smallest actions ripple outwards to create meaningful change.

“All I can really say about this place is it’s very nice,” Michael says with a smile. “Though a little understaffed.” He gives a cheeky wave and adds, “It would be nice having more people here to help. If not here, well, anywhere. It’s very good experience.”

And with that, Michael is off. Another shift done. Another day brightened. Another reminder of just how powerful volunteering can be.