Shift Lead Volunteer

You don't need any experience, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

By volunteering with us in one of our amazing retail spaces, you'll raise essential funds for Oxfam – whilst learning new skills and meeting some incredible people.

As a Shift Lead Volunteer, you'll assist the shop manager in leading, managing and planning for the development of a shop team. You may be involved in:

• Opening or closing the shop
• Ensuring that the shop is ready to trade or cashing up at the end of trade
• Allocating tasks to members of the volunteer team
• Selecting, sorting, and pricing donated stock
• Chatting to customers, giving great service on the till
• Researching valuable and vintage stock
• Visual merchandising: creating eye-catching window and in-store displays
• Photographing and listing items for the online shop

This role might include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all our volunteers.

You don't need specific skills and experience, but the following will be useful:

• Commitment to Oxfam’s values of empowerment, accountability and inclusiveness
• Ability to work within Oxfam’s policies and shop guidelines
• Enthusiastic and committed to achieving shop aims and objectives and motivating others
• Ability to work collaboratively with the shop manager and the shop team
• Ability to work well as part of a team and under own initiative
• Good written and verbal communication skills
• Being friendly and approachable
• Ability to deal with confidential information and sensitive situations in a tactful and professional manner
• Proficiency in Microsoft Office, particularly Word and Excel, and the willingness to learn

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Application deadline:

Ongoing

Informal chat:

After you've applied, the shop manager will contact you to arrange a time to chat about volunteering.

Start date:

After your chat with the manager, and your reference and security checks, you can choose a start date.

We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to a manager, and we can consider possible adjustments.

We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.

If you need help with your application, please contact us at givetime@oxfam.org.uk.