If you wish to make a complaint about our fundraising please contact us as follows:
Telephone: 0300 200 1300
Email: feedback@oxfam.org.uk
Post: Supporter Relations Dept., Ground Floor, John Smith Court, John Smith Drive, Oxford Business Park, Oxford, OX4 2JY, UK
Our complaints policy and procedure, and our Fundraising Promise to you
Through our fundraising activity we aim to inspire and engage people so that we can build long term relationships and together help bring about a world free from the injustice of poverty. Our approach to fundraising is underpinned by three principles:
- Fairness — treating all members of the public fairly and respectfully. This means respecting the wishes and preferences of the supporter and being mindful of and sensitive to any particular need that a supporter may have.
- Inclusivity — we are open to everyone and embrace diversity. We believe everyone has a contribution to make change happen, regardless of visible and invisible differences. The rights and dignity of our partners must be upheld at all times
- Accountability — it is up to fundraisers to take responsibility and care to ensure that their fundraising is happening to a high standard. We re-invest a small part of every donation in fundraising to secure future income.
